At Dharmik Stone, we are dedicated to ensuring your orders are delivered promptly and safely. This Shipping and Delivery Policy outlines the terms and conditions related to shipping and delivery of our products.
1. Shipping Locations
- We currently ship our products within [list countries/regions].
- If your location is not covered, please contact us for alternative solutions.
2. Shipping Charges
- Shipping charges, if applicable, are calculated during checkout and displayed before you complete your purchase.
- Free shipping may be offered on orders over a specific value as per current promotions.
3. Delivery Timeframe
- Orders are typically processed and dispatched within [1-2 business days].
- Delivery times vary depending on the shipping location and courier service:
- Local deliveries: [2-5 business days]
- International deliveries: [7-15 business days]
Note: Delivery timelines are estimates and may vary due to unforeseen delays, including weather conditions, holidays, or courier issues.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.
- Please allow up to 24 hours for the tracking information to update after dispatch.
5. Failed Delivery Attempts
- If a delivery attempt fails due to incorrect address details or unavailability of the recipient, the courier service may attempt re-delivery or return the package to us.
- Additional shipping charges may apply for re-dispatch.
6. Damaged or Lost Shipments
- If your order is damaged during transit, please notify us within 48 hours of receiving the package with photographic evidence.
- For lost shipments, contact our customer support team with your order details. We will work with the courier service to resolve the issue promptly.
7. Changes to Shipping Address
- Changes to the shipping address can be made only before the order is dispatched. Please contact us immediately for any updates.
8. Contact Us
For questions or concerns regarding shipping and delivery, please contact us:
- Address: Halu Bazar Bhiwani, Haryana 127021
- Email: anirudhjindal4@gmail.com
- Phone: +(91) 8053-758-878
